Welcome CGMA Representatives

Updated September 22, 2025

1. The Coast Guard has announced that families using the Military Child Care in Your Neighborhood (MCCYN) Fee Assistance Program are experiencing reimbursement delays of up to 45 days, compared to the normal 10–15 day processing time. Families should wait the full 45 days after submitting a claim before requesting a status update. If a family experiences financial hardship due to these delays, a Childcare Loan can help bridge the gap. For full details, Reps can direct families to the official MyCG article
2. We have fully utilized the generous funding provided by the Bob Woodruff Foundation and Navy Federal Credit Union, which enabled CGMA to award partial grants for Rental Assistance, Emergency Travel, PCS Incidentals, Basic Living Expenses, and Vehicle Repair. From May through September, 207 Coast Guard members and their families received more than $265,000 in direct support, with individual grants ranging from $1,000 to $5,000.
3. The Supplemental Education Grant (SEG) program will reopen on December 1. Looking ahead, significant enhancements are planned for CY2026, and all updates will be shared on the SEG program webpage.
4. CGMA is actively updating all Representative resources to strengthen training, onboarding, and field support tools. These refreshed materials will ensure Reps have the guidance and information needed to serve members effectively. Updated resources will begin rolling out in January 2026 through the CGMA Portal.

On behalf of the entire CGMA staff, thank you for your dedicated service as CGMA Representatives. Your commitment and hard work directly support our mission and make a lasting difference in the lives of Coast Guard members and their families. We truly appreciate all that you do and the care you bring to every case.

For immediate assistance or inquiries:

Jason Wong, Chief Operating Officer, Office: (703) 547-7163, Email: jason.wong@mycgma.org

Jing Patton, Operations Support Manager, Office: (703) 334-7773, Email: jing.patton@mycgma.org

Andrea Cacciola, Training & Case Management Coordinator, Office: (571) 397-2317, Email: andrea.cacciola@mycgma.org

Have you been appointed as a CGMA Representative/Assistant Representative by your command?

Follow these steps to get started:

1. Connect with your current CGMA Representative. Meet with your assigned CGMA Rep to kick off your onboarding process.
2. Rep’s Training on the CGMA Portal. Complete the training in the CGMA Representative Portal. This will familiarize you with all tools and resources available for role.
3. Reach out for support. If you don’t have a Rep to conduct a proper on-site relief, contact rep.support@mycgma.org for assistance.

We are here to support you every step of the way!

Before you transition our of your role, ensure a smooth handoff and exit be following the steps below:

1. Audit your rep site’s contacts and units. Review and confirm all Reps and tenant units that your site serves to ensure they are up to date.
2. Add new CGMA Reps. Use the New Representative Form to add new CGMA Reps to your site and ensure continuity of support.
3. Update the departing Rep’s affiliation. Mark an end date on the departing Rep’s profile to reflect their departure.
4. Share your feedback. Please complete a brief offboarding survey to share your experiences and help us improve the process.

• CGMA Desk Guide – A brief guide to your responsibilities and CGMA’s programs. The online version is kept up to date.
• 2010 CGMA Operating Manual – Note that the Desk Guide is more authoritative, especially for dollar amounts.
• CGMA Forms – A list of all current forms.

• Army Emergency Relief (AER), 703-601-2770
• Air Force Aid Society (AFAS), 703-972-2604
• Navy-Marine Corps Relief Society, (NMCRS), 703-696-1482

Coast Guard Mutual Assistance (CGMA) is the only non-federal entity statutorily recognized as the CG’s Military Aid Society. See 10 U.S.C. § 1033. Coast Guard employees are permitted to solicit funds for CGMA in their official capacity. See 5 C.F.R. 2635.808(b). COs/OINCs/supervisors and individuals may all use their official title, position and authority to speak, write and encourage other members of the Coast Guard to encourage them to donate to CGMA. Donations always are the members’ choice.

Click here for the full CG Playbook for Supporting Organizations provided by COMDT (CG-LGL).