Welcome CGMA Representatives
As a CGMA Representative, you play a vital role in supporting Coast Guard personnel and their families through financial assistance and education programs. This page serves as your go-to resource for tools, updates, and guidance to assist those in need effectively.
Latest Announcements
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Effective Monday, October 27, all civilian shutdown loans of $3,000 or more will require a command endorsement—preferably from an active duty member in the employee’s chain of command—to confirm employment status.
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CGMA HQ has no direct means to verify employment during the shutdown; this step helps ensure the employee remains in a pay status with the Coast Guard before funds are disbursed. This safeguard protects CGMA’s resources and ensures accountability.
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CGMA Reps are authorized to begin processing active duty shutdown loan applications starting October 31, 2025.
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All clients (civilian and active duty) may apply for shutdown assistance once per calendar month, regardless of the number of missed paychecks during that period. Civilian employees are not authorized to submit a new application for each missed paycheck.
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Members with an existing CGMA loan may borrow only up to this limit unless additional approval is granted by CGMA Headquarters.
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While all CGMA programs remain open, priority will be given to shutdown loans and emergency assistance (e.g., emergency travel, essential living expenses) during this period.
Contact & Support
For immediate assistance or inquiries:
Jason Wong, Chief Operating Officer, Office: (703) 547-7163, Email: jason.wong@mycgma.org
Jing Patton, Operations Support Manager, Office: (703) 334-7773, Email: jing.patton@mycgma.org
Andrea Cacciola, Training & Case Management Coordinator, Office: (571) 397-2317, Email: andrea.cacciola@mycgma.org
Onboarding Process
Have you been appointed as a CGMA Representative/Assistant Representative by your command?
Follow these steps to get started:
- Connect with your current CGMA Representative. Meet with your assigned CGMA Rep to kick off your onboarding process.
- Rep’s Training on the CGMA Portal. Complete the training in the CGMA Representative Portal. This will familiarize you with all tools and resources available for role.
- Reach out for support. If you don’t have a Rep to conduct a proper on-site relief, contact rep.support@mycgma.org for assistance.
We are here to support you every step of the way!
Departing CGMA Rep Offboarding Checklist
Before you transition our of your role, ensure a smooth handoff and exit be following the steps below:
- Audit your rep site’s contacts and units. Review and confirm all Reps and tenant units that your site serves to ensure they are up to date.
- Add new CGMA Reps. Use the New Representative Form to add new CGMA Reps to your site and ensure continuity of support.
- Update the departing Rep’s affiliation. Mark an end date on the departing Rep’s profile to reflect their departure.
- Share your feedback. Please complete a brief offboarding survey to share your experiences and help us improve the process.
References and Forms
- CGMA Desk Guide – A brief guide to your responsibilities and CGMA’s programs. The online version is kept up to date.
- 2010 CGMA Operating Manual – Note that the Desk Guide is more authoritative, especially for dollar amounts.
- CGMA Forms – A list of all current forms.
Other Military Branches
- Army Emergency Relief (AER), 703-601-2770
- Air Force Aid Society (AFAS), 703-972-2604
- Navy-Marine Corps Relief Society, (NMCRS), 703-696-1482
For Commands
Coast Guard Mutual Assistance (CGMA) is the only non-federal entity statutorily recognized as the CG’s Military Aid Society. See 10 U.S.C. § 1033. Coast Guard employees are permitted to solicit funds for CGMA in their official capacity. See 5 C.F.R. 2635.808(b). COs/OINCs/supervisors and individuals may all use their official title, position and authority to speak, write and encourage other members of the Coast Guard to encourage them to donate to CGMA. Donations always are the members’ choice.
Click here for the full CG Playbook for Supporting Organizations provided by COMDT (CG-LGL).
CGMA SPEAKER REQUEST
Do you have an upcoming event or meeting? CGMA would love to be a part of it!